Refund Policy
Returns
All sale items are final sale and cannot be returned or exchanged.
We do not accept returns unless the item is defective. If your order is defective or damaged upon shipment, we will replace the item within 15 days of receiving it, provided you provide photographic evidence of the defect. We do not offer refunds if the return is due to an incorrect item purchased. For exchanges or replacements, please contact us with complete order information. Please carefully review the product usage information and measurements before purchasing.
Returns are only accepted under the following conditions:
Returned items must be delivered to KeysNex within 30 days of receipt.
Returned items must be new, unopened, and in a condition suitable for resale.
A 30% restocking fee will be charged for each returned item.
You must notify us before returning any items. Please provide your full name, order number, and the item you wish to return. Do not return items without prior approval. Returned items must be in new condition and in the original packaging you received them in.
For returns, the customer is responsible for all shipping costs. Refunds will be the total price of the item minus a 30% restocking fee. Our customer service team is always ready to answer your questions.
All sale items are final sale and cannot be returned or exchanged.
We do not accept returns unless the item is defective. If your order is defective or damaged upon shipment, we will replace the item within 15 days of receiving it, provided you provide photographic evidence of the defect. We do not offer refunds if the return is due to an incorrect item purchased. For exchanges or replacements, please contact us with complete order information. Please carefully review the product usage information and measurements before purchasing.
Returns are only accepted under the following conditions:
Returned items must be delivered to KeysNex within 30 days of receipt.
Returned items must be new, unopened, and in a condition suitable for resale.
A 30% restocking fee will be charged for each returned item.
You must notify us before returning any items. Please provide your full name, order number, and the item you wish to return. Do not return items without prior approval. Returned items must be in new condition and in the original packaging you received them in.
For returns, the customer is responsible for all shipping costs. Refunds will be the total price of the item minus a 30% restocking fee. Our customer service team is always ready to answer your questions.